Returns & Exchanges
At Tourister Egypt, we want you to be completely satisfied with your purchase. We offer a flexible 14-day return and exchange policy on all fashion items in their original, unworn condition with tags attached.
Initiate Your Request
Contact our customer support team via WhatsApp or email within 14 days of receiving your order to request a return or exchange authorization.
Pack the Items
Place the items back in their original packaging, ensuring all hangtags, labels, and protective stickers are intact to qualify for a full refund.
Hand Over to Courier
Our courier partner will arrive at your doorstep within 3-5 business days to collect the package and provide you with a pickup receipt.
Receive Your Refund
Once our quality control team inspects and approves the returned items, your refund will be processed via your original payment method or as store credit.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing